Privacy Policy

Last updated: August 2026

Polka Dot Florist respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information I collect when you visit this website or contact me, how I use it and your rights in relation to your personal data.

Who I am

Polka Dot Florist is an independent floristry business based in Cromford, Derbyshire.

If you have any questions about this Privacy Policy or the information I hold about you, you can contact me at: amy@polkadotflorist.com or 07834857390

Information I may collect

When you contact Polka Dot Florist through this website, by email, telephone or another method, I may collect information including:


  • your name
  • email address
  • telephone number
  • information you provide about your enquiry, event, wedding, flower order or workshop
  • relevant dates and locations that you provide
  • correspondence between you and Polka Dot Florist
  • information required to fulfil an order or provide a service


The website may also collect limited technical information when you visit, such as your IP address, browser information and information collected through cookies or similar technologies.

How I use your information

I may use your personal information to:

  • respond to enquiries
  • discuss and prepare quotations for flowers or services
  • manage bookings and orders
  • communicate with you about a wedding, event, order, workshop or other service
  • process and maintain appropriate business and financial records
  • operate and improve this website
  • comply with legal, accounting or regulatory requirements


I will only use your personal information where I have a lawful basis to do so. Depending on the circumstances, this may include taking steps at your request before entering into a contract, fulfilling a contract with you, complying with a legal obligation, or pursuing my legitimate interests in operating and managing Polka Dot Florist.

Marketing

Submitting an enquiry through this website does not automatically subscribe you to marketing emails.

If Polka Dot Florist introduces an email mailing list or other electronic marketing requiring your consent, you will be given a separate opportunity to opt in where required.

Sharing your information

I do not sell your personal information.

Your information may be processed by trusted service providers where necessary to operate the business and website, for example website hosting, email, payment, accounting or other technology providers.

Where appropriate, these providers process information on behalf of Polka Dot Florist and are only provided with information necessary to deliver their services.

I may also disclose information where required to do so by law.

How long I keep your information

I will only keep personal information for as long as it is reasonably required for the purpose for which it was collected, including providing services, responding to enquiries and meeting legal, accounting or tax obligations.

Information that is no longer required will be securely deleted or disposed of where appropriate.

Cookies

This website may use cookies and similar technologies to help it function correctly and to understand how visitors use the website.

Some cookies are essential for the operation of a website. Where non-essential cookies are used, visitors should be provided with appropriate information and choices about their use.

This is one area I want you to check separately before handover. The ICO says website visitors need to be told about cookies, and non-essential cookies generally require the user's agreement before they're used.

Given that you've inherited this WordPress installation with WooCommerce, Jetpack and various other plugins, I would not assume the site only uses essential cookies. We should check what cookie/consent setup is currently installed before declaring that part finished.

Your data protection rights

Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these may include the right to:


  • request access to the personal information I hold about you
  • ask for inaccurate information to be corrected
  • ask for your information to be deleted
  • ask me to restrict how your information is used
  • object to certain uses of your information
  • request the transfer of your information in certain circumstances
  • withdraw consent where processing is based on consent


If you would like to exercise any of these rights, please contact Polka Dot Florist using the details above.

You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.

Changes to this Privacy Policy

This Privacy Policy may be updated occasionally to reflect changes to the website, the services offered or the way personal information is processed. The latest version will always be available on this page.